DCF Cymru Cymhwysedd digidol i Gymru

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VCSE Retail and Customer Service

Mae disgrifiad y cymhwyster yn Saesneg yn unig, gan ei fod wedi ei gymryd o fanyleb Saesneg CBAC.

VCSE Retail and Customer Service asks learners to research a real retail business online, use customer service data such as online reviews, live chat transcripts and response times, and produce a report, staff guidance, customer replies for digital platforms, a brand mood board, mock-up digital adverts and pitch slides. Unit 1 tests knowledge of retail technology such as AI chatbots, RFID and self-checkout in a one-hour sector test taken on paper or on screen, while Units 2 and 3 (80% together) are NEA tasks that need IT and software and are submitted digitally. The single biggest thing KS3 should build is confidence turning research and customer data into clear, branded documents, adverts and slides for a real audience using everyday Office tools.

Corff dyfarnu
CBAC
Lefel
Level 1 and Level 2
Addysgu gyntaf
Medi 2027
Faint o waith digidol
Canolig
Manyleb
Agor y fanyleb
Y cam cyn hyn
Foundation Retail and Customer Service, Entry Level and Level 1
Sut mae'r cymhwyster hwn yn cael ei asesu
  • Unit 1: Introduction to the Retail and Customer Service Sector: External assessment (sector test) 1 hour, 20%, 50 marks, set and marked by WJEC, available on paper or on screen
  • Unit 2: Developing Customer Service Skills: External non-examination assessment 6 hours 30 minutes, 20%, 60 marks, set and marked by WJEC, tasks based on a case study released on the WJEC Portal and changed every year
  • Unit 3: Retail Marketing and Promotion: Non-examination assessment 19 hours, 60%, 90 marks, set by WJEC, marked by the centre and externally moderated by WJEC, five tasks based on an assignment brief

Y sgiliau digidol yn y cymhwyster hwn

  1. Researching an existing retail business online and in person

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    For the Retail Business Analysis Report learners analyse the 7 Ps of an existing retail business using primary and secondary research, with websites, reports and articles, online reviews, and competitor and pricing analysis named as secondary sources and visits allowed in person or online. Unit 3 requires access to the internet to produce research materials, and two further hours are scheduled for supervised research before the tasks.

    DCF: Cyrchu, chwilio a chynllunio cynnwys digidol

    Paratoi disgyblion

    Blwyddyn 7
    Pupils search for three facts about a well-known Welsh shop, such as a farm shop or a high street chain, and bookmark the pages they used in a shared OneNote page.
    Blwyddyn 8
    Pupils compare a retailer's own website with customer reviews of the same shop and note what each source can and cannot be trusted for.
    Blwyddyn 9
    Pupils research one retailer in their town from its website, online reviews and a news article, recording each source with the date accessed and a reliability rating in an Excel research log.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 3, Section 3.1.1, page 35; Unit 3, Resources required for assessment, page 34; Section 3.2, page 43

    “use a range of suitable research data/information to support analysis”
    Cam cynnydd 3
    • Rwy'n gallu addasu geiriau allweddol a thechnegau chwilio er mwyn dod o hyd i wybodaeth berthnasol.

    • Rwy'n gallu dechrau cyfeirnodi ffynonellau a ddefnyddir yn fy ngwaith, ac ystyried a yw’r cynnwys yn ddibynadwy.

    • Rwy'n gallu storio canlyniadau chwilio i’w defnyddio yn y dyfodol, e.e. creu nod tudalen, ychwanegu at ffefrynnau.

    Cam cynnydd 4
    • Rwy'n gallu chwilio amrywiaeth o ffynonellau gan ddefnyddio technegau chwilio perthnasol a mwy cymhleth.

    • Rwy'n gallu gwerthuso dibynadwyedd ffynonellau gwybodaeth gan gyfiawnhau fy marn a’m rhesymau dros ddewisiadau, a chyfeirnodi gwaith gan ddefnyddio dulliau priodol.

    Cam cynnydd 5
    • Rwy'n gallu chwilio’n effeithlon am wybodaeth ar gyfer fy ngwaith digidol a gwerthuso dibynadwyedd ffynonellau gwybodaeth, gan gyfiawnhau fy marn a’m rhesymau dros fy newisiadau, ac rwy'n gallu cyfeirnodi gwaith gan ddefnyddio dulliau priodol.

    • Rwy'n gallu ystyried manteision a chyfyngiadau dulliau a ffynonellau gwybodaeth digidol a’r canlyniadau rwy’n eu cynhyrchu ac yna defnyddio’r canlyniadau hyn fel sail i feirniadu ansawdd fy ngwaith digidol yn y dyfodol.

  2. Using customer service data and digital evidence to judge quality

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    In Unit 2 learners use evidence from monitoring methods that include online reviews and ratings, social media monitoring, digital analytics, live chat transcripts, customer satisfaction data and response and resolution time data. They then produce a report that analyses the findings and data, sets out strengths and areas for improvement and makes recommendations.

    DCF: Llythrennedd gwybodaeth a data

    Paratoi disgyblion

    Blwyddyn 7
    Pupils enter star ratings from twenty made-up reviews of the school canteen into Excel and use AVERAGE, MAX and MIN to describe what customers think.
    Blwyddyn 8
    Pupils sort and filter a spreadsheet of complaint records for a pretend shop by type and month and make a chart of the most common complaint.
    Blwyddyn 9
    Pupils analyse a data set of live chat response times and satisfaction scores for a Welsh retailer in Excel, spot a trend and write two recommendations backed by the figures.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 2, Sections 2.3.1 and 2.3.2, page 31

    “Learners should be able to produce a report using data and relevant information about customer service to analyse the quality of customer service”
    Cam cynnydd 3
    • Rwy'n gallu creu, mireinio a dadansoddi setiau data mewn tablau, siartiau, taenlenni a chronfeydd data i brofi neu gefnogi ymchwiliad.

    • Rwy'n gallu defnyddio ystod o fformiwlâu taenlenni, e.e. + - / x, swm, cyfartaledd, uchafswm, lleiafswm.

    Cam cynnydd 4
    • Rwy'n gallu dadansoddi setiau data syml gan gynnwys grwpio data fel sy’n briodol.

    • Rwy'n gallu dadansoddi setiau data mawr a nodi tueddiadau lle bo hynny’n briodol.

    Cam cynnydd 5
    • Rwy'n gallu defnyddio fy nata i esbonio ac ychwanegu dilysrwydd at gasgliadau a, lle y bo’n bosibl, addasu casgliadau a/neu ragdybiaeth.

    • Rwy'n gallu defnyddio rhaglenni priodol i greu tystiolaeth ystadegol yn seiliedig ar ddata a gasglwyd gen i/senario a nodwyd a chyfiawnhau’r rhesymeg.

  3. Writing a report and staff guidance on a computer

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    Unit 2 learners produce a report and guidance for staff based on data, information and recommendations, and the specification states they must have access to IT and appropriate software, with AI not permitted. Unit 3 learners present their analysis of an existing business in a Retail Business Analysis Report.

    DCF: Creu cynnwys digidol, Cyrchu, chwilio a chynllunio cynnwys digidol

    Paratoi disgyblion

    Blwyddyn 7
    Pupils write a one-page Word fact sheet on how to welcome a customer, using headings, bullet points and an inserted image.
    Blwyddyn 8
    Pupils write a short Word report on a mystery shop visit to the school canteen, using heading styles, a table of findings and a recommendations section.
    Blwyddyn 9
    Pupils produce a page of staff guidance in Word for a local shop on handling complaints, with numbered steps, headings and a chart from class survey data, then use comments to review a partner's draft.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 2, Resources required for assessment, page 24; Unit 2, Section 2.3.3, page 31; Unit 3, Section 3.1.1, page 35

    “Learners must have access to IT and appropriate software.”
    Cam cynnydd 3
    • Rwy'n gallu defnyddio ystod o feddalwedd i ddewis, cynhyrchu a golygu ystod o gydrannau aml-gyfrwng at ddiben penodol, megis:

      • testun a delweddau, e.e. fformatio testun (print trwm, tanlinellu, italig, uwcholeuo); gosod a golygu blychau testun; colofnau; defnyddio offer mireinio (gwirydd sillafu, chwilio a disodli); lapio geiriau; tocio; newid maint a siâp; newid delweddau; ychwanegu effeithiau; byrhau a hollti clipiau sain a fideo; rhoi effeithiau ar ddiwedd sleidiau; defnyddio techneg ‘croen winwnsyn’
      • cyflwyniad, e.e. cyfeiriad y dudalen; animeiddio; rhoi effeithiau ar ddiwedd sleidiau; dileu ac addasu delweddau; defnyddio cefndir; defnyddio botymau gweithredu i greu hyperddolen; ymgorffori gwrthrychau.
    • Rwy'n gallu creu a chynllunio gwaith yn annibynnol cyn dechrau ar dasg ddigidol.

    Cam cynnydd 4
    • Rwy'n gallu archwilio a datblygu ystod o strwythurau dogfennau testun ffurfiol ar gyfer gwahanol gynulleidfaoedd a dibenion.

    • Rwy'n gallu dewis a defnyddio amrywiaeth o dechnegau cynllunio yn effeithiol.

    Cam cynnydd 5
    • Rwy'n gallu creu dogfennau testun ffurfiol ar gyfer cynulleidfa broffesiynol, gan gynnwys defnyddio offer adolygu cydweithredol fel rhan o’r gweithgareddau hyn.

    • Rwy'n gallu cynllunio fy ngwaith digidol yn effeithiol, a hynny mewn ffordd cynyddol gymhleth.

  4. Writing digital customer service messages for different platforms

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    Learners must understand the positive and poor features of remote service by letter and email and of digital service through social media comments, text and online chat, such as adapting communication style to the platform and keeping a tone in line with the organisation's brand. In Unit 2 they respond to examples of digital complaint handling, for example moving the conversation to a private channel, to produce a better outcome for the customer.

    DCF: Cyfathrebu, Ymddygiad ar-lein a bwlio ar-lein

    Paratoi disgyblion

    Blwyddyn 7
    Pupils write a polite Outlook email replying to a customer who asks about opening hours, with a greeting, a clear answer and a sign-off.
    Blwyddyn 8
    Pupils compare a reply written for live chat with one written as a formal email and rewrite one message so it suits the other platform.
    Blwyddyn 9
    Pupils reply to a made-up public complaint on a shop's social media page, keeping a calm brand tone and moving the conversation to a private message, then explain their choices.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 2, Sections 2.2.2 and 2.2.3, pages 28 to 30

    “Learners should be able to respond to examples of digital complaint handling to produce a more effective outcome for the customer.”
    Cam cynnydd 3
    • Rwy'n gallu dangos dealltwriaeth o fanteision ac anfanteision gwahanol ffurfiau ar gyfathrebu ar-lein a phryd y mae'n briodol eu defnyddio, e.e. esbonio pryd y gallai cynadledda fideo fod yn fwy priodol nag e-bost, ac fel arall; esbonio manteision ac anfanteision defnyddio negeseuon sydyn mewn cyd-destunau cymdeithasol; siarad am ddiben a chynulleidfa.

    • Rwy'n gallu cyfnewid cyfathrebiadau ar-lein, gan ddefnyddio ystod gynyddol o nodweddion sydd ar gael, e.e. ychwanegu atodiadau neu hyperddolenni, newid fformatio.

    Cam cynnydd 4
    • Rwy'n gallu dewis a defnyddio gwahanol ddulliau cyfathrebu ar-lein at ddibenion penodol, a hynny gyda lefel uwch o fedrusrwydd, e.e. creu a rheoli llyfr cyfeiriadau, trefnu cysylltiadau, defnyddio nodweddion uwch y darparwr e-bost (llofnod, ateb awtomatig, derbynneb darllen, wijets).

    • Rwy'n gallu ymddwyn yn briodol ar-lein, gan gadw fy hun yn ddiogel ac ymddwyn mewn modd cyfrifol.

    Cam cynnydd 5
    • Rwy'n gallu gwneud defnydd o wahanol wasanaethau cyfathrebu ar-lein at ddibenion penodol, a myfyrio arnyn nhw, gan gyfiawnhau'r dewisiadau a wneir yn seiliedig ar ba mor briodol ydyn nhw i drosglwyddo'r wybodaeth.

    • Rwy'n gallu gwerthuso ymddygiad ar-lein yn barhaus, gan ystyried canlyniadau gweithredoedd; cymryd camau i leihau risgiau i ddiogelwch; ystyried safbwyntiau byd-eang a diwylliannol ac addasu ymddygiad yn unol â hynny.

  5. Handling customer information safely and lawfully

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    Learners must understand that remote customer service means following data protection procedures when handling customer information and checking IT systems to confirm details, and that customers expect service in line with the Data Protection Act 2018. A role play on which personal information can be shared and which must be protected is suggested as a learning experience that is not directly assessed.

    DCF: Hunaniaeth, delwedd ac enw da, Cyfnewid a rhannu gwybodaeth, Hawliau digidol, trwyddedu a pherchenogaeth

    Paratoi disgyblion

    Blwyddyn 7
    Pupils sort examples of customer details, such as a name, a card number and a home address, into what a shop assistant may share and what must stay private.
    Blwyddyn 8
    Pupils role play a phone call where a caller asks for another customer's order details and practise refusing politely while still helping.
    Blwyddyn 9
    Pupils read the privacy notice of a supermarket loyalty app and summarise what data it collects, why it collects it and what rights a customer has under data protection law.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 2, Section 2.1.1, page 25; Unit 2, Section 2.2.2, pages 28 and 29; Unit 2 learning experiences, page 32

    “following data protection procedures when handling customer information”
    Cam cynnydd 3
    • Rwy'n gallu nodi manteision a risgiau rhoi gwybodaeth bersonol a rhoi mynediad i wahanol feddalwedd i ddyfeisiau.

    • Rwy'n gallu deall sut i ddiogelu fy hunan rhag cael fy hunaniaeth wedi'i ddwyn ar-lein, e.e. adnabod gwefannau diogel, gwe-rwydo, gwefannau sgamio.

    Cam cynnydd 4
    • Rwy'n gallu defnyddio strategaethau ar gyfer gwarchod fy hun rhag cael fy hunaniaeth wedi'i ddwyn ar-lein a rhag sgamiau sy'n ceisio cael mynediad at fy ngwybodaeth bersonol ar-lein.

    • Rwy'n gallu dangos ymwybyddiaeth o amgryptio syml a diben amgryptio, e.e. anfon data sensitif yn fwy diogel.

    Cam cynnydd 5
    • Rwy'n gallu pennu a disgrifio polisïau diogelu data amrywiaeth o sefydliadau o wahanol wledydd, a sut y mae hyn yn effeithio ar eu ffordd o weithio.

    • Rwy'n gallu nodi'r pwyntiau allweddol sydd eu hangen i ddefnydd o waith creadigol gael ei ystyried yn ddefnydd teg ac i gydymffurfio â deddfau diogelu data drwy archwilio'r ystyriaethau cyfreithiol a moesegol sydd ynghlwm wrth ddefnyddio gwaith creadigol pobl eraill.

  6. Understanding retail technology and its impact

    Asesu: Yn yr arholiad

    Unit 1 requires learners to know how technologies are used in retail, including AI and chatbots, contactless payment, data analytics, RFID and smart shelves, loyalty schemes, mobile apps, CCTV, self-checkout, sentiment analysis tools, social media and virtual and augmented reality, with the advantages and disadvantages for businesses and customers. E-commerce, m-commerce, delivery apps, customer data analytics and real-time delivery tracking are also studied as drivers of change, all tested in the Unit 1 sector test.

    DCF: Iechyd a lles, Hunaniaeth, delwedd ac enw da, Cyrchu, chwilio a chynllunio cynnwys digidol

    Paratoi disgyblion

    Blwyddyn 7
    Pupils sort photos of self-checkouts, contactless card readers, CCTV and delivery apps by who benefits most, the shop or the customer.
    Blwyddyn 8
    Pupils investigate how a supermarket loyalty app uses shopping data to offer deals and list one benefit and one risk for the customer.
    Blwyddyn 9
    Pupils research one retail technology, such as chatbots or RFID tags, and write a balanced paragraph on its advantages and disadvantages for a Welsh retailer and its customers.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 1, Section 1.4.1, page 20; Unit 1, Section 1.1.3, page 15; Unit 1, Section 1.2.2, page 16

    “Learners should know how technology and its features are used in retail”
    Cam cynnydd 3
    • Rwy'n gallu adnabod dylanwadau cadarnhaol a negyddol ehangach technoleg, e.e. ar fy mywyd, ar gymdeithas, ar yr amgylchedd.

    • Rwy'n gallu nodi manteision a risgiau rhoi gwybodaeth bersonol a rhoi mynediad i wahanol feddalwedd i ddyfeisiau.

    Cam cynnydd 4
    • Rwy'n gallu gwneud dewisiadau deallus wrth wneud dewisiadau ar-lein, gan gynnwys prynu pethau ar apiau a chlicio ar hysbysebion.

    • Rwy'n gallu deall bod gen i ôl-troed digidol ac y gellir chwilio am yr wybodaeth hon, a'i chopïo a'i hanfon ymlaen.

    Cam cynnydd 5
    • Rwy'n gallu adnabod y risgiau a'r defnydd o ddata/gwasanaethau ar ddyfeisiau personol, o fewn telerau ac amodau ystod o wasanaethau meddalwedd a gwe, a nodi sut y mae sefydliadau yn sicrhau eu bod yn cydymffurfio â rheolau data wrth ddefnyddio cynhyrchion amlwladol.

    • Rwy'n gallu ystyried manteision a chyfyngiadau dulliau a ffynonellau gwybodaeth digidol a’r canlyniadau rwy’n eu cynhyrchu ac yna defnyddio’r canlyniadau hyn fel sail i feirniadu ansawdd fy ngwaith digidol yn y dyfodol.

  7. Judging digital advertising, influencers and green claims

    Asesu: Yn yr arholiad ac mewn gwaith cwrs

    In Unit 3 learners must understand digital advertising media, including websites, emails, banner and pop-up adverts, social media influencers and product reels, and SMS texts, alongside public relations techniques such as celebrity endorsement, and weigh their advantages and disadvantages. Unit 1 adds greenwashing, such as exaggerated claims and the use of colour in advertising, and its consequences.

    DCF: Iechyd a lles, Hunaniaeth, delwedd ac enw da

    Paratoi disgyblion

    Blwyddyn 7
    Pupils annotate screenshots of a pop-up advert and a social media product reel to show the features designed to grab their attention.
    Blwyddyn 8
    Pupils compare a printed leaflet with an influencer post for the same product, check for an '#ad' label and decide which suits a teenage audience better.
    Blwyddyn 9
    Pupils check an online advert's green claims for a product against the facts on the retailer's website and decide whether it could be greenwashing.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 3, Section 3.1.5, pages 36 and 37; Unit 1, Section 1.4.3, page 21

    “social media, for example the use of influencers and product reels or clips”
    Cam cynnydd 3
    • Rwy'n gallu adnabod elfennau marchnata sydd wedi’u dylunio i dynnu fy sylw.

    • Rwy'n gallu meddwl yn feirniadol am wybodaeth a gaiff ei rhoi ar-lein, e.e. effaith rhannu delweddau a fideos, metadata o ddelweddau a fideos.

    Cam cynnydd 4
    • Rwy'n gallu gwneud dewisiadau deallus wrth wneud dewisiadau ar-lein, gan gynnwys prynu pethau ar apiau a chlicio ar hysbysebion.

    • Rwy'n gallu nodi stereoteipiau a’u heffaith mewn amrywiaeth o gyfryngau.

    Cam cynnydd 5
    • Rwy'n gallu meddwl yn feirniadol am wahanol ddibenion a chyd-destunau golygu delweddau digidol, e.e. archwilio manteision a phwyntiau negyddol trin ffotograffau, gwerthuso delweddau sydd wedi'u golygu'n ddigidol o ran eu cyd-destun a'u diben.

    • Rwy'n gallu adnabod y risgiau a'r defnydd o ddata/gwasanaethau ar ddyfeisiau personol, o fewn telerau ac amodau ystod o wasanaethau meddalwedd a gwe, a nodi sut y mae sefydliadau yn sicrhau eu bod yn cydymffurfio â rheolau data wrth ddefnyddio cynhyrchion amlwladol.

  8. Creating a visual mood board for a brand personality

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    In Unit 3 learners create a visual mood board for their own retail business concept, including the business name, logo or visual identity, strapline, colour scheme, fonts and images that reflect the brand personality. The specification does not say the mood board must be digital, but Unit 3 requires suitable hardware and software to produce the evidence.

    DCF: Creu cynnwys digidol, Hawliau digidol, trwyddedu a pherchenogaeth, Gwerthuso a gwella cynnwys digidol

    Paratoi disgyblion

    Blwyddyn 7
    Pupils make a mood board in PowerPoint for a made-up café, choosing a name, three colours, two fonts and copyright-free images.
    Blwyddyn 8
    Pupils design a logo and strapline for a pop-up stall at a local market in PowerPoint and explain how the colours and font suit the customers.
    Blwyddyn 9
    Pupils build a brand mood board for a retail idea with a logo, colour codes, fonts and licensed images, then justify each choice to a partner acting as the target customer.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 3, Section 3.2.2, page 39

    “create a suitable visual mood board to represent the brand personality for a retail business concept”
    Cam cynnydd 3
    • Rwy'n gallu defnyddio ystod o feddalwedd i ddewis, cynhyrchu a golygu ystod o gydrannau aml-gyfrwng at ddiben penodol, megis:

      • testun a delweddau, e.e. fformatio testun (print trwm, tanlinellu, italig, uwcholeuo); gosod a golygu blychau testun; colofnau; defnyddio offer mireinio (gwirydd sillafu, chwilio a disodli); lapio geiriau; tocio; newid maint a siâp; newid delweddau; ychwanegu effeithiau; byrhau a hollti clipiau sain a fideo; rhoi effeithiau ar ddiwedd sleidiau; defnyddio techneg ‘croen winwnsyn’
      • cyflwyniad, e.e. cyfeiriad y dudalen; animeiddio; rhoi effeithiau ar ddiwedd sleidiau; dileu ac addasu delweddau; defnyddio cefndir; defnyddio botymau gweithredu i greu hyperddolen; ymgorffori gwrthrychau.
    • Rwy'n gallu defnyddio offer meddalwedd i wella’r canlyniadau ar gyfer cynulleidfaoedd penodol.

    • Rwy'n gallu deall mai llên-ladrad yw copïo gwaith eraill a'i gyflwyno fel fy ngwaith fy hun.

    Cam cynnydd 4
    • Rwy'n gallu dewis a defnyddio amrywiaeth o feddalwedd, offer a dulliau priodol i greu, addasu a chyfuno cydrannau aml-gyfrwng ar gyfer amrywiaeth o gynulleidfaoedd a dibenion, megis:

      • testun a delweddau, e.e. archwilio a defnyddio dulliau addasu delweddau yn effeithiol; archwilio a defnyddio’r agweddau niferus ar gynllun dogfen yn briodol; defnyddio animeiddiad, effeithiau fideo a sain fel adlais, tempo, amlen, haenu, cyfradd fframiau, fframiau allweddol
      • cyflwyniad, e.e. defnyddio offer dylunio; addasu themâu a lliwiau at y diben; creu templedi meistr.
    • Rwy'n gallu cyfiawnhau’r rhesymau dros ddewisiadau ac esbonio manteision ac anfanteision y gwahanol allbynnau digidol rwy’n eu creu.

    • Rwy'n gallu ymddwyn yn gyfrifol fel curadur a defnyddiwr gwaith creadigol, e.e. ystyried penderfyniadau y mae’r crewyr yn eu gwneud wrth arfer eu hawliau a’u cyfrifoldebau creadigol, gan ystyried materion moesegol, bywyd go iawn.

    Cam cynnydd 5
    • Rwy'n gallu defnyddio amrywiaeth o feddalwedd, offer a dulliau i greu canlyniad prosiect proffesiynol unigol neu gydweithredol, yn cynnwys ystod o gydrannau aml-gyfrwng.

    • Rwy'n gallu cyfiawnhau rhesymeg i gynulleidfaoedd beirniadol o ran cynllun a chynnwys fy ngwaith digidol.

    • Rwy'n gallu deall a myfyrio ar y gwahaniaethau rhwng cael ysbrydoliaeth o waith creadigol pobl eraill a meddiannu'r gwaith hwnnw heb ganiatâd.

  9. Designing mock-up promotional materials, including digital adverts

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    Learners plan promotional materials with success criteria, time planning and resources, then design or mock up materials such as posters, flyers, a TV or radio advert as a script or storyboard, and digital adverts such as an influencer post, social media advert or email marketing campaign. They also develop a strategy covering distribution, placement, timing and sequencing.

    DCF: Creu cynnwys digidol, Cyrchu, chwilio a chynllunio cynnwys digidol, Gwerthuso a gwella cynnwys digidol

    Paratoi disgyblion

    Blwyddyn 7
    Pupils design a poster in Publisher or PowerPoint to advertise the school tuck shop, with a clear headline, an image and the price.
    Blwyddyn 8
    Pupils create a mock-up Instagram post and a printed flyer for the same school event and say how each one is changed to suit where it will be seen.
    Blwyddyn 9
    Pupils plan and storyboard a short social media advert for a local business with success criteria and a timeline, make a mock-up and improve it after peer feedback.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 3, Section 3.2.3, page 39

    “digital adverts, for example influencer post, social media advert (could be a script or storyboard), email marketing campaign”
    Cam cynnydd 3
    • Rwy'n gallu defnyddio offer meddalwedd i wella’r canlyniadau ar gyfer cynulleidfaoedd penodol.

    • Rwy'n gallu creu a chynllunio gwaith yn annibynnol cyn dechrau ar dasg ddigidol.

    • Rwy'n gallu sicrhau bod yr allbwn yn briodol at ddiben penodol.

    Cam cynnydd 4
    • Rwy'n gallu dewis a defnyddio amrywiaeth o feddalwedd, offer a dulliau priodol i greu, addasu a chyfuno cydrannau aml-gyfrwng ar gyfer amrywiaeth o gynulleidfaoedd a dibenion, megis:

      • testun a delweddau, e.e. archwilio a defnyddio dulliau addasu delweddau yn effeithiol; archwilio a defnyddio’r agweddau niferus ar gynllun dogfen yn briodol; defnyddio animeiddiad, effeithiau fideo a sain fel adlais, tempo, amlen, haenu, cyfradd fframiau, fframiau allweddol
      • cyflwyniad, e.e. defnyddio offer dylunio; addasu themâu a lliwiau at y diben; creu templedi meistr.
    • Rwy'n gallu dewis a defnyddio amrywiaeth o dechnegau cynllunio yn effeithiol.

    • Rwy'n gallu awgrymu a gwneud gwelliannau sy’n berthnasol i’r gynulleidfa a’r diben, ar sail adborth a hunanwerthusiad o’m gwaith digidol.

    Cam cynnydd 5
    • Rwy'n gallu defnyddio amrywiaeth o feddalwedd, offer a dulliau i greu canlyniad prosiect proffesiynol unigol neu gydweithredol, yn cynnwys ystod o gydrannau aml-gyfrwng.

    • Rwy'n gallu cynllunio fy ngwaith digidol yn effeithiol, a hynny mewn ffordd cynyddol gymhleth.

    • Rwy'n gallu gwneud newidiadau manwl a phenodol i’m gwaith digidol, ar sail adborth a hunanwerthusiad, fel y bo’n berthnasol.

  10. Creating presentation slides and visual aids for a pitch

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    Learners plan and deliver a professional pitch for their retail business concept and create visual resources to support it, such as presentation slides, handouts and cue cards, notes or a script. Performance evidence such as presentations is recorded by the teacher on observation records.

    DCF: Creu cynnwys digidol, Gwerthuso a gwella cynnwys digidol, Cydweithredu

    Paratoi disgyblion

    Blwyddyn 7
    Pupils make three PowerPoint slides about a favourite local shop, using large images and few words, and present them to a small group.
    Blwyddyn 8
    Pupils create slides and cue cards for a two-minute pitch for a new tuck shop product, keeping their prompts in the speaker notes rather than on the slides.
    Blwyddyn 9
    Pupils pitch a retail business idea to a 'dragons' panel using slides with a consistent brand theme and a one-page handout, then answer unplanned questions.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Unit 3, Sections 3.3.1 and 3.3.2, page 40; Section 3.3, page 45

    “create appropriate visual resources to support the delivery of a pitch”
    Cam cynnydd 3
    • Rwy'n gallu defnyddio ystod o feddalwedd i ddewis, cynhyrchu a golygu ystod o gydrannau aml-gyfrwng at ddiben penodol, megis:

      • testun a delweddau, e.e. fformatio testun (print trwm, tanlinellu, italig, uwcholeuo); gosod a golygu blychau testun; colofnau; defnyddio offer mireinio (gwirydd sillafu, chwilio a disodli); lapio geiriau; tocio; newid maint a siâp; newid delweddau; ychwanegu effeithiau; byrhau a hollti clipiau sain a fideo; rhoi effeithiau ar ddiwedd sleidiau; defnyddio techneg ‘croen winwnsyn’
      • cyflwyniad, e.e. cyfeiriad y dudalen; animeiddio; rhoi effeithiau ar ddiwedd sleidiau; dileu ac addasu delweddau; defnyddio cefndir; defnyddio botymau gweithredu i greu hyperddolen; ymgorffori gwrthrychau.
    • Rwy'n gallu esbonio rhesymau dros gynllun a chynnwys fy ngwaith fy hun a gwaith pobl eraill.

    Cam cynnydd 4
    • Rwy'n gallu dewis a defnyddio amrywiaeth o feddalwedd, offer a dulliau priodol i greu, addasu a chyfuno cydrannau aml-gyfrwng ar gyfer amrywiaeth o gynulleidfaoedd a dibenion, megis:

      • testun a delweddau, e.e. archwilio a defnyddio dulliau addasu delweddau yn effeithiol; archwilio a defnyddio’r agweddau niferus ar gynllun dogfen yn briodol; defnyddio animeiddiad, effeithiau fideo a sain fel adlais, tempo, amlen, haenu, cyfradd fframiau, fframiau allweddol
      • cyflwyniad, e.e. defnyddio offer dylunio; addasu themâu a lliwiau at y diben; creu templedi meistr.
    • Rwy'n gallu cyfiawnhau’r rhesymau dros ddewisiadau ac esbonio manteision ac anfanteision y gwahanol allbynnau digidol rwy’n eu creu.

    • Rwy'n gallu dewis yn annibynnol a defnyddio ystod o ddulliau cydweithio i greu prosiect gydag eraill mewn un iaith neu fwy, e.e. defnyddio technoleg ar-lein i rannu a chyflwyno syniadau i eraill.

    Cam cynnydd 5
    • Rwy'n gallu defnyddio amrywiaeth o feddalwedd, offer a dulliau i greu canlyniad prosiect proffesiynol unigol neu gydweithredol, yn cynnwys ystod o gydrannau aml-gyfrwng.

    • Rwy'n gallu cyfiawnhau rhesymeg i gynulleidfaoedd beirniadol o ran cynllun a chynnwys fy ngwaith digidol.

  11. Preparing and submitting NEA evidence as digital files

    Asesu: Mewn gwaith cwrs (asesiad di-arholiad)

    The Unit 2 assessment must be submitted digitally, either typed or as scanned handwritten responses, and Unit 3 evidence for external moderation must be submitted in the same way. Learners need to save, name, combine and convert files reliably, including scans of any handwritten or hand-drawn work.

    DCF: Cyfnewid a rhannu gwybodaeth

    Paratoi disgyblion

    Blwyddyn 7
    Pupils save their work in a named OneDrive folder using a clear file name and hand it in through a Teams assignment.
    Blwyddyn 8
    Pupils photograph a hand-drawn advert sketch with Office Lens, save it as a PDF and attach it to their assignment.
    Blwyddyn 9
    Pupils combine a typed report, a mood board and a scanned sketch into one PDF, check it opens correctly, and use version history to recover an earlier draft.
    Dangos geiriad y fanyleb a datganiadau'r FCD

    Ble mae yn y fanyleb: Section 3.2, Unit 2 and Unit 3, page 43

    “The assessment must be submitted digitally, either as scanned handwritten responses or completed electronically.”
    Cam cynnydd 3
    • Rwy'n gallu rheoli ffeiliau a ffolderi yn lleol neu ar-lein, e.e. symud ffeiliau i ffolder.

    • Rwy'n gallu lanlwytho ffeiliau o yriant lleol i storfa ar-lein.

    Cam cynnydd 4
    • Rwy'n gallu defnyddio dulliau rheoli ffeiliau datblygedig, e.e. hanes fersiynau, adfer y fersiwn flaenorol, tagio, cywasgu.

    Cam cynnydd 5
    • Rwy'n gallu gwneud penderfyniadau deallus am fathau o ffeiliau a deall materion yn ymwneud â chydweddoldeb, e.e. anawsterau golygu ffeiliau PDF, y gwahaniaethau rhwng ffeiliau sain.

Da gwybod

Cysylltiadau â chymwysterau eraill

Researching a local business, writing a report from data and the digital marketing content overlap closely with GCSE Business, and the customer service content is shared with the VCSE in Hospitality and Catering. The mood board, mock-up adverts and pitch slides use the same groundwork as GCSE Digital Media and Film and the VCSE in Creative and Media Production, and Technology.

Ffynhonnell: WJEC Level 1/Level 2 VCSE Retail and Customer Service specification, approved by Qualifications Wales, teaching from September 2027, for award from 2029 (© WJEC CBAC Ltd 2026).